90 Day Warranty
What is Covered
This warranty covers any defects in materials or workmanship, including assembly, this does not cover normal wear and tear.
How Long Coverage Lasts
This warranty runs for 90 days from the date your product is purchased.
What is Not Covered
This warranty does not cover damage due to moisture, sweat, or mold. This warranty does not cover fading or discoloration caused by exposure to light. This warranty also does not cover wear and tear due to skating either indoors or outdoors.
What Vanilla Will Do
Vanilla will repair any item that proves to be defective in materials or workmanship. In the event repair is not possible, Vanilla will replace your item with a new item of similar composition and price.
How to Get Service
Contact Vanilla using the Contact link. A service representative will e-mail you to take all necessary action to correct problems covered by this warranty.
If you have a Backspin wheel that has chunked urethane, has a cracked hub, or has a noticeable wobble, we want them back!
(Please Note: The “Lifetime Warranty” is for the lifetime of the wheel and not the skater. The warranty does not cover flat spots or normal wear and tear. )
We use your returned wheels to improve our products and make them stronger!
To return your Backspin wheels for replacements, please follow the following steps:
1. Box up the defective/broken wheels ONLY. (We do not need the non-defective wheels).
2. Write a note explaining the problem with the wheels. The more information the better.
3. Include your original purchase receipt in the box.
4. Include your return address in the box.
5. Send the package using UPS Ground or FedEx Ground to:
17501 W. 98th St.
Lenexa, KS 66219
Once you mail your wheels, make sure to email us the tracking number, your mailing address and exactly what was sent so we can make sure you receive your new wheels in a timely manner.