Exchange and Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vnla.com.

EXCHANGES
We try to keep exchanges simple. We offer a 90-day exchange policy on all of our products as long as they are in new and unused condition and in the original packaging. You are responsible for the shipping costs back to us, but we ship all exchanges back to you for free if you are shipping within the USA. All international orders are responsible for shipping costs both ways.

You can also exchange for a different product from what you ordered. If the exchange costs more, we will contact you for the additional payment. If the exchange costs less, we will refund you the difference.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. When contacting us, please include photos of the issue.