We offer an easy 90-day exchange policy on all of our products as long as they are in new and unused condition in the original packaging. You are responsible for the shipping costs back to us, but we ship all exchanges back to you for free if you are shipping within the USA. All international orders are responsible for shipping costs both ways.
You can also exchange for a different product from what you ordered. If the exchange costs more, we will contact you for the additional payment. If the exchange costs less, we will refund you the difference.
Email us at firstname.lastname@example.org to start an exchange.
SUPPORT YOUR LOCAL RINK!!! We love our local rink operators, and you should too.
If you are unable to get assistance at your local rink, we are here to help!
If you are interested in Team Vanilla doing a demo at your roller rink, send us an e-mail. If you are a rink owner, we would love to talk to you about how roller sports can help you build a regular customer base and improve your bottom line.
Auditions for the jam team are held every year at SummerJam. See you there!
Vanilla Juniors and Pro Series skates are listed in men's sizing. Ladies are suggested to go down one full size for proper fit.
The VNLA Parfait is built on a women's foot shape and sizing is based off US women's shoe sizes.
Some of our skates include jam plugs, while others include adjustable toe stops. Both are interchangeable with each other.
When it comes time to replace your toe stops, any 5/8" adjustable toe stops will work.
The 7mm & 8mm refer to the axle size on the plate and the inside diameter of the bearing. The vast majority of our skates have 8mm axles, so you'll want 8mm bearings (also known as 608).
This occasionally happens with new roller skates and before weight is put on them. When you add the skater's weight, the cushions will naturally adjust and all 4 wheels will be on the ground. If you notice the skate pulling to one direction, it's normally due to a overly tight truck preventing the cushions from resting in a natural position. At this point, you should loosen the kingpin nut. When adjusting kingpins, we suggest only rotating the nut 180 degrees at a time. Eventually you'll find a sweet spot. Keep in mind, the trucks are intended to move when your foot leans.
WARNING: If your action nut is not completely on your kingpin or has a worn nylon ring, it can fall off resulting in injury.
Wheel and action nuts have a built in nylon ring designed to prevent the nut from backing off. The nylon ring will wearout with use. We suggest replacing your wheel nuts every time you remove them.
Heat Molding Vanilla Inline Speed Skates
All Vanilla speed boots are easily molded for increased comfort and performance. We have specifically designed our inline speed boots to fit tight rather than loose, as it is much easier to make a boot expand rather than contract. Our molding system does, however, allow you to improve the fit for a narrow foot in the heel cup and tendon area. Some boots become more pliable than others depending on the makeup of the boot.
Please carefully follow the step‐by‐step heat molding instructions below to ensure optimum results and avoid damage to your boots. All of our materials have been tested for heat molding per our instructions. There is absolutely no warranty against damaged boots during the heat molding process.
Heat Molding Instructions
1. Remove wheels and bearings. Leave the frames attached to the boot. The frame should be snug on the boot, but not overly tight. You should be able to move the frame from side to side when you apply pressure with your hands.
2. Turn on oven and set temperature to 175 – 200 degrees Fahrenheit. Do not go beyond 200 degrees at any time for any reason.
3. Heat and mold one boot at a time. Before putting your boot and frame in the oven, be sure to loosen the laces enough to easily slide your foot into the boot.
4. Place the boot and frame in the oven. Make sure not to let the boot or frame contact the heating elements.
5. Check the oven after 10 minutes to see if the boot is pliable. If you are not satisfied with the pliability, check it every minute for a maximum of 10 additional minutes.
6. Remove from oven with caution! Use hot pad or mitt to remove the boot and avoid contact with the frame and eyelets.
7. While sitting in a chair, place the boot on your foot and lace your boots snug – do not over‐tighten. Be sure to wear a sock during this process to protect your foot from the heat. Do not stand on the frame until your boot has completely cooled.
8. While sitting, keep your hip and knee in line. Your knee should be directly over your toes. This is an important position to maintain during the molding process.
9. Once your boot has completely cooled, repeat steps 1‐8 for the other boot/frame.
Additional Molding Tips
a. Most skaters have made great use of a handled screwdriver to push out the ankle bone while the boot is hot and pliable. Using the handle to apply pressure can help move the shell out to specific points.
b. If you find that the toe box is tight, use your thumbs to press and hold out the areas in the toe box of your boot while the boot is hot and pliable.
c. To tighten the heel cup and tendon area, place your hands around the back of the boot and squeeze the boot together. Hold the cup/tendon tight until the boot has cooled.
If you have additional questions or comments, please feel free to contact us directly at: email@example.com